Privacy Notice

1. Introduction

This notice applies when you submit a business inquiry or request for quotation through faalix.com, contact us by email or WhatsApp, or otherwise provide personal information in connection with a supply requirement.

2. Information We Collect

• Identity and business contact details, such as your name, company name, email address, telephone number or WhatsApp number.
• Inquiry details, including item descriptions, part numbers, quantities, specifications, destination, required documents, messages and supporting material you choose to provide.
• Limited technical information generated when the website is accessed, such as IP address, browser or device information, request time and service logs.

Please do not provide personal information that is not reasonably required for your inquiry.

3. How We Use Your Information

We use relevant information to review and respond to inquiries, clarify technical or commercial requirements, prepare quotations and related documentation, coordinate suitable supply and delivery arrangements, maintain business records, protect the website and communication channels from misuse, and meet applicable legal obligations.

We do not sell personal information or use RFQ details for unrelated advertising.

4. Legal Basis for Processing, Where Applicable

We process personal data where necessary to respond to your request or take steps at your request to enter into, perform, amend or terminate a contract; to comply with obligations under UAE law; to establish, exercise or defend legal claims; or on the basis of your consent where consent is required.

5. Sharing of Information

Access is limited to authorised FAALIX personnel and service providers supporting website hosting, security and email delivery. Where reasonably necessary to assess or fulfil an inquiry, relevant information may also be shared with suitable suppliers, logistics providers, professional advisers or competent authorities. Only information relevant to the particular purpose should be shared.

6. International Data Transfers, Where Applicable

Some service providers, suppliers or business partners may process information in locations outside the United Arab Emirates. Where an international transfer is involved, we apply the safeguards and transfer mechanisms required by applicable UAE law.

7. Data Retention

Information is retained only for as long as reasonably necessary to review and manage the inquiry, maintain relevant commercial records, resolve disputes, protect our services and meet legal or regulatory requirements. Retention may vary according to the nature and status of the inquiry.

8. Data Security

We apply reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

9. Cookies and Website Analytics

As of the effective date of this notice, the website does not use advertising cookies, behavioural profiling or third-party marketing analytics. Essential technical functions and website infrastructure may generate limited request and security logs required to operate and protect the service. This notice will be updated if these practices change.

10. Your Privacy Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate or outdated information, deletion where retention is no longer justified, or restriction or cessation of certain processing. Where processing is based on consent, you may withdraw that consent. Where applicable, you may also request to receive or transfer personal data you provided in a structured, machine-readable format.

We do not currently make decisions producing legal or similarly significant effects solely through automated processing. We may need to verify your identity before responding and may retain limited information where required by law or for the establishment or defence of legal claims. You may also raise a complaint with the competent UAE data protection authority, where applicable.

11. Third-Party Websites

This website may link to external websites or communication services, including WhatsApp. Those services operate under their own privacy terms, and we encourage you to review the relevant third-party notice before providing information.

12. Changes to This Privacy Notice

We may revise this notice to reflect changes in the website, business processes, service providers or applicable requirements. The current version and its publication date will be displayed on this page.

13. Contact Information

For questions or requests concerning personal information, contact:

FAALIX AUTO SPARE PARTS TRADING L.L.C
Dubai, United Arab Emirates
Email: info@faalix.com
Telephone / WhatsApp: +971 50 171 9050